Refund policy

RETURNS & REFUND POLICY

At UFORMULA, we strive to provide you with the best shopping experience possible. However, as opened, used, or damaged skincare products cannot be resold or reused, we generally do not accept returns or exchanges of such products after purchase or delivery.

Please read this Returns & Refund Policy carefully before placing an order.

GENERAL RETURN AND EXCHANGE CONDITIONS

1.1 All products purchased from UFORMULA are generally non-refundable and non-exchangeable, except in cases where the product is received in a damaged, defective, incorrect, or incomplete condition, or where a return or refund is otherwise required under applicable law.

1.2 Opened, used, altered, or tampered products cannot be accepted for return, exchange, or refund.

1.3 Products may be eligible for return or exchange within 7 days from the date of delivery only if they meet the applicable eligibility conditions stated in this Policy.

1.4 Products purchased during promotional offers, discounts, clearance sales, or special offers may not be eligible for return, exchange, or refund, unless otherwise required under applicable law or expressly confirmed by UFORMULA.

1.5 UFORMULA is not responsible for damage caused after delivery due to neglect, improper storage, misuse, incorrect application, or failure to follow the product instructions.

ELIGIBLE RETURN OR EXCHANGE CONDITIONS

A product may be considered eligible for return or exchange if:

• It was received in a physically damaged condition.

• It has missing parts, accessories, or items included in the order.

• The wrong product was delivered.

• The product is defective or has a verified quality issue.

• The product packaging is unopened and the product has not been used.

• The product is returned in a saleable condition, with its original packaging, labels, tags, and invoice, where applicable.

All return and exchange requests are subject to review, verification, and approval by UFORMULA.

REPORTING DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

3.1 If you receive a damaged, defective, incorrect, leaking, tampered, or incomplete product, you must contact our support team within 48 hours of delivery.

3.2 To help us verify the issue, you may be required to provide:

• Order number

• Product details

• Description of the issue

• Photographs or video of the package and product

• Photographs of the shipping label

• Any other information requested by our support team

3.3 Customers should retain the original product, packaging, invoice, and shipping materials until the complaint has been reviewed.

3.4 After verification, UFORMULA may offer a replacement, exchange, or refund, as considered appropriate, subject to product availability and applicable law.

RETURN AND EXCHANGE PROCESS

4.1 To initiate a return or exchange request, please contact us at:

Email: info@uformulacare.com

WhatsApp: +91 9355606633

4.2 The customer must provide the order number, product details, reason for the request, and any supporting photographs or videos.

4.3 UFORMULA will review the request and determine whether the product is eligible for return, exchange, or refund.

4.4 Customers must not send products back without receiving approval and return instructions from UFORMULA.

4.5 Approved products must be returned in their original packaging, in an undamaged and saleable condition, along with the applicable invoice, labels, tags, and other required items.

4.6 Returns and exchanges may be rejected if the product is opened, used, damaged due to customer handling, missing original packaging, or returned without prior approval.

PRODUCTS NOT ELIGIBLE FOR RETURN OR EXCHANGE

The following products are generally non-returnable and non-exchangeable:

• Opened or used skincare or personal care products

• Products that have been altered, tampered with, or damaged after delivery

• Products damaged due to neglect, misuse, improper storage, or incorrect application

• Products returned without original packaging, labels, tags, or invoice, where applicable

• Free samples or complimentary gifts

• Products purchased during clearance sales, promotional offers, or special discount campaigns

• Products returned after the applicable return period

• Products that are not in a saleable condition

SHIPPING CHARGES

6.1 Shipping and handling charges are generally non-refundable.

6.2 Where a return or refund is approved, the refund amount may exclude the original shipping and handling charges, except where otherwise required under applicable law or where the issue is confirmed to have resulted from a damaged, defective, or incorrect product supplied by UFORMULA.

6.3 Any return shipping charges, where applicable, will be communicated to the customer before the return is processed.

REFUND PROCESSING

7.1 Once a return or refund request has been approved, the refund process will generally be completed within 7–21 business days, depending on the nature of the request, product inspection, payment method, and payment provider procedures.

7.2 Refunds will generally be issued to the original payment method used at the time of purchase.

7.3 The time taken for the refunded amount to reflect in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or financial institution.

7.4 UFORMULA is not responsible for delays caused by banks, payment providers, or other financial institutions after the refund has been initiated.

ORDER CANCELLATIONS

8.1 Orders may be cancelled within 6 hours of placement, provided the order has not been dispatched.

8.2 Cancellation requests must be submitted through email or WhatsApp using the contact details provided in this Policy.

8.3 If an approved cancellation request is received before dispatch, the refund will generally be initiated within 5 business days.

8.4 If an order has already been dispatched, it cannot generally be cancelled or modified.

8.5 If a dispatched order is returned to UFORMULA, any applicable refund will be processed after the product has been received and verified at our warehouse or fulfillment location.

8.6 Refunds for cancelled or returned orders remain subject to the terms of this Policy and applicable law.

CASH ON DELIVERY ORDERS

For eligible Cash on Delivery orders, if a refund is approved, UFORMULA may request the customer’s bank details and billing information to process the refund through a bank transfer or another reasonable method.

The customer must provide accurate bank details. UFORMULA shall not be responsible for delays or failed transfers resulting from incorrect or incomplete information provided by the customer.

LIMITATION OF LIABILITY

UFORMULA shall not be held liable for any loss, delay, or damage arising from the use of or inability to use the Website or services due to causes beyond its reasonable control, including but not limited to natural calamities, system failures, communication breakdowns, courier delays, or governmental actions.

Nothing in this Policy excludes or limits any consumer rights, remedies, or legal protections that cannot lawfully be excluded or limited under applicable law.

POLICY MODIFICATION

UFORMULA reserves the right to amend, update, or modify this Policy at any time.

Any updated version of this Policy will be published on the Website and will take effect upon posting, unless otherwise stated.

Customers are encouraged to review this Policy periodically for any changes.

CONTACT INFORMATION

For return requests, exchange requests, refund queries, complaints, or clarifications regarding this Policy, please contact us at:

UFORMULA by ENOVA SECRETS CO.